Customer Information

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Customer Information2022-11-21T11:23:48+00:00
If I only want the vehicle for a few hours, will I still need to pay the full price2022-11-21T11:22:35+00:00

Yes, all vehicles are billed in a 24 hour periods, with one day being the minimum charge.

What documents do I need to bring with me?2022-11-21T11:22:04+00:00

As we will hold copies of the Operators licence and Insurance on file, we would just need to confirm the identity of the person collecting the vehicle

Is your fuel policy full-to-full?2022-11-21T11:21:34+00:00

No, we run a level-to-level fuel policy, for example, if you pick up a vehicle with half a tank of fuel in it, then you must return it with a half a tank of fuel.

Can I start a rental out-of-hours if I come in to do the paperwork before hand?2022-11-21T11:21:11+00:00

As we largely operate 24/7, vehicles can be collected and paperwork signed, at the time of collection.

What is the min/max age limit2022-11-21T11:20:46+00:00

The driver would need to hold the relevant licence for the vehicle being hired and they would need to be covered by the hirer’s insurance

Do you deliver and collect?2022-11-21T11:20:21+00:00

Yes, we can arrange collection and delivery, but this is dependent upon driver availability and location

Can I guarantee a make/model?2022-11-21T11:19:59+00:00

No, unfortunately there are many extraneous variables that could affect the logistics and planning in allocating vehicles (maintenance, faults, thefts, breakdowns, damages, unexpected rental extensions. etc. the list goes on. As much as we’d love to be able to promise something specific there is just no certain way of guaranteeing this.

Can I rent above a 7.5T privately?2022-11-21T11:19:38+00:00

No, as we only hire to companies that hold a current operator’s licence

Can I do the paperwork the day before?2022-11-21T11:19:14+00:00

No, paperwork must be completed at the point of taking the vehicle. It only takes 10-15 minutes, and the renter must sign the agreement and damage condition sheet which can only be done whilst the vehicle is present for keys to be handed over.

Can we take the rental abroad?2022-11-21T11:18:51+00:00

Yes, we can accommodate hire outside of the UK mainland on the hirer’s own insurance. There would be a price increase for these periods of hire, which would be negotiated at the time of hire.

Do you provide straps?2022-11-21T11:18:29+00:00

No, for insurance purposes, we do not provide straps with hires

Do you have customer parking?2022-11-21T11:18:04+00:00

Yes, we do have some allocated customer parking — our team can advise on where to park on your arrival.

Can I pick the vehicle up the day before and still only be charged one day?2022-11-21T11:17:28+00:00

No, rentals are charged in 24hr periods from when the paperwork is completed, and keys handed over. If collecting the vehicle, the day prior takes the rental   over a 24hr period then it would go into a second day’s hire.

Do I have to bring my documents each time?2022-11-21T11:16:54+00:00

No, as we will keep copies of your insurance policy and operator’s licence on record

Can I use someone else’s card to pay? Or company card?2022-11-21T11:16:14+00:00

No, we ask all our customers to hold a credit account with us.

Is my hired vehicle insured?2022-11-21T11:15:03+00:00

No, it is the hirer’s responsibility to insure our asset

Clear Air Zones

Clean air Zones are now operational in several towns and cities across the UK, with several more being planned, so please use the following link for the most up to date list Clean air zones – GOV.UK  (

Direct vision and road safety

The Direct Vision Standard measures how much an HGV driver can see directly through their cab windows. This indicates the level of risk to vulnerable road users, such as people walking and cycling, near the vehicle.

The Direct Vision Standard and HGV safety permit for HGVs is part of the Mayor of London’s Vision Zero plan to eliminate all deaths and serious injuries on London’s transport network by 2041.

HGV safety permit and requirements

Whether or not the operator considers the vehicle to meet the standards, all lorries over 12 tonnes (GVW) entering or operating in Greater London need to hold a valid HGV safety permit before using the area to avoid receiving a PCN.

The HGV safety permit scheme covers most of Greater London and is in operation 24 hours a day, every day of the year.

Applying for a permit is free of charge.

For more information about the scheme, you can view a map of where it operates or read the HGV safety permit guidance for operators entering London document on the link below:

Return Conditions

‘Wear and tear’ is the result of normal usage. However, specific events, damage and collisions are not included as ‘wear and tear’. You can be charged if damage has to be rectified or specific items need to be replaced.

Centurion Truck Rental endeavour to make the process of returning vehicles, fair, cost-effective, and problem-free.

Prior to the return of Contract Hire Vehicles, a representative of Centurion Truck Rental will liaise to organise the inspection of the vehicle.

They will:

  • List any specific issues and discuss them with you
  • Suggest the most cost-effective ways to return the vehicle to an acceptable state
  • Approach the process employing our values of fairness, consultation and partnership.

The above process will protect your deposit value with no hidden or surprise costs at the point of return.

Quality Policy Statement

Centurion Truck Rental are committed to providing a first-class customer experience through high internal standards, strong customer relationships, and the provision of the most innovative and flexible solutions in the commercial vehicle market.

To achieve this Centurion Truck Rental ensure all their staff are fully trained and competent, operating against approved processes within the company’s quality management system. Staff are dedicated to living by the company values:

  • Understanding
  • Commitment
  • Honesty
  • Trust
  • Value

Absolutely incredible service from Chris Jones at Centurion truck rental always keeping us updated and providing us with outstanding customer service always a pleasure to deal with. Thank you for all the new lease trucks.


Good set of guys there ,Friendly professional and prompt.


Very helpful. Good advice, best hire company I have dealt with great service thanks to Mr Fletcher and his staff.


We chose Centurion Truck Rental again as they best understood our needs, were competitive in price and as an overall package. They also gave us the flexibility we needed to ensure the vehicles are maintained in line with our operational requirements and to achieve minimum downtime. The handovers and return of the previous vehicles were hassle free and dealt with honestly and professionally. In short they have been a pleasure to do business with.

Peter Hughes, Managing Director – Earl Transport Ltd


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