CENTURION TRUCK RENTAL
Frequently Asked Questions
Centurion Truck Rental, started over 30 years ago and has grown to offer a nationwide vehicle hire service with a comprehensive fleet of vehicles. We currently offer vehicles ranging from small cars and vans, up to and including 44 tonne tractor units; including a full range of refrigerated vehicles and trailers.
FAQs
Frequently Asked Questions
Is my hired vehicle insured?
Insurance and VAT are included within the price of the vehicle hire unless you have specifically specified that you wish to use your own insurance provider.
Do you have a code of conduct?
Yes, we follow the BVRLA Code of Conduct.
Can I return my vehicle out of hours (OOH)?
Yes, but only at our Bridgwater depot, for rentals that were also picked-up from Bridgwater (no one-way hires). We have a key return facility at Bridgwater, where you may return the keys securely, outside of office hours. It is important to note, however, that you remain responsible for the vehicle until the depot opens for office hours again. Our Taunton depot no longer offer this facility.
Can I use someone else’s card to pay? Or company card?
No, for retail hires the agreement and liability is with the sole renter and so the payment card must be in their name.
Do I have to bring my documents each time?
Yes, each rental is a completely separate agreement and the same due diligence must be completed each time.
Can I pick the vehicle up the day before and still only be charged one day?
No, rentals are charged in 24hr periods from when the paperwork is completed and keys handed over. If collecting the vehicle the day prior takes the rental over a 24hr period then it would go into a second day’s hire.
Do you have customer parking?
Yes, both sites do have some allocated customer parking – our team can advise on where to park on your arrival.
Do you provide straps?
No, for insurance purposes we do not provide straps with hires, however you are permitted to use your own.
Can we take the rental abroad?
No, we are currently not able to provide retail hire outside of the UK. For corporate hire using your companies own insurance and breakdown cover however this can be permitted so long as you provide the sufficient covers.
Can I do the paperwork the day before?
No, paperwork must be completed at the point of taking the vehicle. It only takes 10-15 minutes and the renter has to sign the agreement and damage condition sheet which can only be done whilst the vehicle is present for keys to be handed over.
Can I rent above a 7.5T privately?
No, our insurance only covers up to 7.5T and for anything larger than that it would need to be covered by a company’s own insurance and also therefore be a corporate rental on account.
Can I guarantee a make/model?
No, unfortunately there are many extraneous variables that could affect the logistics and planning in allocating vehicles (maintenance, faults, thefts, breakdowns, damages, unexpected rental extensions, etc. the list goes on. As much as we’d love to be able to promise something specific there is just no certain way of guaranteeing this.
Do you deliver and collect (retail)?
No, for retail transactions the vehicle must be picked up from and returned to Centurion Truck Rental.
What are the min/max age limits
21-24yrs on ‘young driver’ insurance (subject to vehicle restrictions and increased excesses/deposits), 25-75yrs on our standard insurance.
Can I return the vehicle out-of-hours?
Yes, both of our branches are equipped with ‘out-of-hours drop boxes’ for vehicle returns whilst the offices are closed.
Can I start a rental out-of-hours if I come in to do the paperwork before hand?
No, the rental begins when the paperwork is completed and keys handed over, which must be within opening hours. There may be circumstances where you are able to leave the rental vehicle parked up and not driven away straight away when the hire begins, which our team can advise of at the point of starting the rental, but of course this does not affect the start time of rental charges.
Is your fuel policy full-to-full?
No, we run a level-to-level fuel policy, for example, if you pick up a vehicle with half a tank of fuel in it then you must return it with half a tank of fuel. Our team can help advise of fuel tank size upon pick up of the vehicle.
I’ve been charged £30 after my rental, why is that?
This is most likely a charge for the administration fee for processing, re-allocating and corresponding of Penalty Charge Notices (speeding fines, parking tickets, bus lane contraventions etc.) – associated paperwork for such including the invoice is sent to you detailing the charge and PCN.
What documents do I need to bring with me?
For retail hires you are required to bring the following:
- Driver’s Licence
- DVLA Licence Check Code – https://www.gov.uk/view-driving-licence
- Proof of Address (e.g. utility bill or bank statement issued in last 3 months)
- If using the van to move house: Proof of Address for new property (e.g. mortgage offer, tenancy agreement, solicitor letter, estate agent letter)
- Credit/Debit card in driver’s name (to pay rental charge and security deposit)
What’s a check code?
A DVLA Licence Check Code is a code that allows us to access the part of your licence on the DVLA website that details any fines, motoring offences, endorsements, bans or disqualifications on your licence (this used to be on the now discontinued Paper Counterpart Licence) which may affect your ability to hire a vehicle or the level of excess the hire would carry. It also confirms with up to date details the categories of vehicle that you are licenced to operate.
Why do I need a check code?
The details stored on the DVLA website could affect your ability to hire a vehicle, the level of excess you would carry and which categories of vehicle you are permitted to operate and therefore rent from us. Without a check code for us to review these details you are not able to rent a vehicle from us.
I’m already on your system, why do I need to bring documents?
Each rental is a completely separate agreement and the same due diligence must be completed each time. We must also ensure that it is yourself that is renting the vehicle and that someone is not attempting to fraudulently hire a vehicle under your name.
What is AdBlue?
AdBlue is a liquid that is sprayed into the exhaust system used to reduce the nitrous oxide emissions of diesel engines and therefore keep diesel vehicles within Euro 6 emissions standards. Diesel vehicles will typically have a AdBlue range (available mileage before AdBlue reserve has depleted) of at least 1,000 miles +. It is not advised that the AdBlue tank is topped up frequently, but rather filled only once the range drops low. If the AdBlue is fully depleted then the vehicle will not start, and so monitoring the AdBlue level once entering low range is very important. AdBlue can be purchased from petrol stations and most supermarkets.
If I only want the vehicle for a few hours do I still have to pay the full price?
Yes, all vehicles are billed in a 24 hour periods, with one day being the minimum charge.
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